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Warranty & Returns Policy — ZAVAGE REAL ONES

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Last updated: 02 12 2025

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Thank you for shopping at Zavage Real Ones. We want you to be happy with your purchase. Please read the following Warranty & Returns Policy carefully — it explains our return, exchange and refund procedures for orders placed through our U.S. website.

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1. Return Window

You may return most new, unworn, unwashed, and undamaged items with original tags attached within 30 days from the delivery date for a refund, store credit, or exchange (subject to the conditions below).

 

2. Items Not Eligible for Return

The following items are not eligible for return or exchange:

  • Gift cards

  • Final-sale items explicitly marked “Final Sale” or “Clearance” at time of purchase

  • Items that have been worn, washed, altered, or show signs of use

  • Custom, personalized, or made-to-order items

 

3. How to Start a Return or Exchange

To initiate a return or exchange:

  1. Email our Returns Team at [add your returns email] with your order number, item(s) to return, and whether you prefer a refund, store credit, or exchange.

  2. We will review your request and, if approved, provide return instructions and a return shipping label (when applicable).

  3. Pack the item(s) securely in original packaging, include all tags and accessories, and ship using the provided label or your chosen carrier if instructed.

Note: Returns initiated without prior approval may be delayed or declined.

 

4. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged in transit, or defective), we will provide a prepaid return shipping label or reimburse reasonable return shipping costs.

  • For buyer’s remorse (you changed your mind), return shipping costs are the responsibility of the customer unless otherwise stated in a promotional return policy.

 

5. Refunds & Processing Time

  • Once we receive and inspect the returned item, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method within 5–10 business days after inspection. Bank/processor clearing times may vary.

  • If you chose store credit or an exchange, we will process that within 3–7 business days after accepting the return.

 

6. Exchanges

  • If you request an exchange for a different size or color, we will process it as an exchange (subject to inventory availability) or issue store credit if the requested item is out of stock.

  • If the replacement item is of greater value, you will be charged the difference. If of lesser value, you will receive the remaining balance as store credit or refund.

 

7. Damaged or Defective Items

  • If an item arrives damaged or is defective, contact us within 7 days of delivery at [add your returns email] with photos of the damage/defect and your order number.

  • We will evaluate and, when approved, offer a refund, replacement, or store credit. For verified defects/damage, we will cover the cost of return shipping.

Important: We do not offer extended one-year product warranties. Defects reported after the 30-day return window may be handled on a case-by-case basis but are not guaranteed.

 

8. International Orders

This Warranty & Returns Policy applies to orders placed on the U.S. website and shipped within the United States unless we explicitly state otherwise.
International customers should review the shipping and returns policy applicable to their local store/region or contact customer support for guidance; international returns may be subject to different terms, customs, duties, and shipping fees.

 

9. Refund Exceptions & Deductions

  • Shipping charges are non-refundable unless the return is due to our error.

  • If items are returned damaged, used, or missing parts, we reserve the right to refuse the refund or issue a partial refund after inspection.

 

10. Lost or Stolen Packages

  • For shipments marked as delivered by the carrier but reported missing by the customer, please contact us at [add your support email]. We will work with the carrier to investigate.

  • Claims for lost or stolen packages must be submitted within a reasonable time frame; resolution and eligibility for refund depend on carrier investigation results.

 

11. Returns From Third-Party Retailers

Returns are accepted only for purchases made directly through zavagerealones.com. Items purchased from third-party retailers or marketplaces must be returned according to those sellers’ return policies.

 

12. Contact Us

For any questions about returns, exchanges, refunds or damaged items, please contact:

📧 Email: zavage.real.ones@gmail.com


🌐 Website: https://zavagerealones.com/

 

13. Changes to This Policy

We may update this Warranty & Returns Policy from time to time. Any changes will be posted on this page with a new “Last updated” date. Continued use of the website after such updates implies acceptance of the revised policy.

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